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If you have questions about your Highmark Blue Shield coverage, there are a variety of ways to contact Customer Service for answers.

How can I reach Customer Service by using the Internet?

How can I reach Customer Service by telephone?

How can I reach Customer Service by U.S. Mail?

How can I get to a Customer Service walk-in site?

What is the best time to reach Customer Service?

How do I obtain a HIPAA Certificate?



How can I reach Customer Service by using the Internet?

To send a secure message to Customer Service through our Web site, click here to log in to My Shield Online and then click "Messages." You should receive a reply to your My Shield Online Message Center within 48 hours.

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How can I reach Customer Service by telephone?

To reach Highmark Blue Shield Customer Service by telephone, call 1-800-345-3806. Hours of operation are 8:00 a.m. to 4:30 p.m. EST

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How can I reach Customer Service by U.S. Mail?

To reach Highmark Blue Shield via U.S. Mail, send all correspondence to:

Highmark Blue Shield
P.O. Box 890173
Camp Hill, PA 17089-0173

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How can I get to a Customer Service walk-in site?

Camp Hill Walk-In Center
1800 Center St.
Camp Hill, PA 17011
Hours of operation: 8:00 a.m. to 4:30 p.m. EST

From Southern PA:
Take I-81 N to the Wertzville Road exit.
Turn right on to Wertzville Road.
Continue on Wertzville Road through four traffic signals.
At fourth traffic signal, turn right on East Penn Drive.
East Penn Drive turns into Center Street.
Highmark Blue Shield will be on your left.

From Northern PA:
Take I-81 S to the Wertzville Road exit.
Turn left on to Wertville Road exit.
Continue on Wertzville Road through four traffic signals.
At fourth traffic signal, turn right on East Penn Drive.
East Penn Drive turns into Center Street.
Highmark Blue Shield will be on your left.

Allentown Walk-In Center
7248 Tilghman St.
Allentown, PA 18106
Hours of operation: 8:00 a.m. to 4:30 p.m. EST

From I-81 N., take the I-78 E exit towards Allentown.
Merge onto I-78 E.
Take the PA-100 N. exit-exit number 14B-towards Fogelsville.
Merge onto PA-100 N.
Turn Slight Right onto PA-1002.
PA-1002 becomes Tilghman St.

From Allentown, take
22W to the Kuhnsville Exit.
Merge onto Tilghman St.
Go west 1.8 miles.
Highmark Blue Shield is on the left.

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What is the best time to reach Customer Service?

If you send a secure message by logging into My Shield Online, you can communicate with Customer Service any time of day. You should receive a response within 48 hours.

If you call, the best hours to contact Customer Service are 8:00 to 10:00 a.m. EST and 1:30 to 3:00 p.m. EST

If you visit one of our walk-in sites, the hours of operation are 8:00 a.m. to 4:30 p.m. EST

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