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Customer Service

Contact us online or reach us by phone, mail or in person at one of our service centers.

Call the number on the back of your ID card if you have a question about benefits or claims. For website technical questions call 1-877-298-3918 between 8am - 6pm EST.

Online Form

Use our online form or send a message by selecting the customer service link when you log in.

Customer Service Phone Numbers

1-800-345-3806 8:00 a.m. to 4:30 p.m. EST

The best time to call is 8:00 to 10:00 a.m. EST and 1:30 to 3:00 p.m. EST. Please have your ID card ready when you call or a copy of your bill if you're calling about your premium.

Medicare Customer Service Phone Numbers

Plan Phone Number TTY Days Time (EST)
Blue Rx PDP 1-800-290-3914 711 Monday-Sunday 8:00 a.m. - 8:00 p.m.
Freedom Blue PPO 1-800-550-8722 711 Monday-Sunday 8:00 a.m. - 8:00 p.m.
Medigap Blue 1-877-987-4876 1-800-345-3816 Monday-Friday 8:00 a.m. - 4:30 p.m.
Security Blue HMO 1-800-935-2583 711 Monday-Sunday 8:00 a.m. - 8:00 p.m.

Not a Highmark member?

Call 1-866-856-6166 TTY: 711 (Monday - Sunday 8:00 a.m. to 8:00 p.m. EST) to talk to a representative who can answer questions about our plans.

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Mailing Address

Highmark Blue Shield
P.O. Box 890173
Camp Hill, PA 17089-0173

Please include your group and ID number when you write.

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Service Centers

Stop in one of the service centers to speak with a customer service representative or schedule an appointment by calling the number below.

Location Phone Number Days Hours (EST)
Allentown Service Center
7248 Tilghman Street
Suite 100
Allentown, PA 18106
800-816-5527 Monday - Friday 8:00 a.m. - 4:30 p.m.
Camp Hill Service Center
1800 Center Street
Camp Hill, PA 17011
800-816-5527 Monday - Friday 8:00 a.m. - 4:30 p.m.
State College Service Center
2040 Sandy Drive
State College, PA 16803
800-816-5527 Monday - Friday 8:00 a.m. - 4:30 p.m.

Use MapQuest.

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