Customer Service
Contact us online or reach us by phone, mail or in person at one of our service centers.
Call the number on the back of your ID card if you have a question about benefits or claims between 8am- 5pm EST. For website technical questions call 1-877-298-3918 between 8am - 6pm EST.
Online Form
Use our online form or send a message by selecting the customer service link when you log in.
Customer Service Phone Numbers
1-800-345-3806 8am to 5pm EST
The best time to call is 8:00 to 10:00am EST and 1:30 to 3:00pm EST. Please have your ID card ready when you call or a copy of your bill if you're calling about your premium.
Looking to Buy Highmark Coverage for Individuals and Families? Need Help with Enrolling?
Request a Call to talk to a Highmark licensed representative about our non-Medicare plans or to enroll.
Medicare Customer Service Phone Numbers
| Plan | Phone Number | TTY | Days | Time (EST) |
|---|---|---|---|---|
| Blue Rx PDP | 1-800-290-3914 | 711 | Monday-Sunday | 8:00 a.m. - 8:00 p.m. |
| Freedom Blue PPO | 1-800-550-8722 | 711 | Monday-Sunday | 8:00 a.m. - 8:00 p.m. |
| Medigap Blue | 1-877-987-4876 | 1-800-345-3816 | Monday-Friday | 8:00 a.m. - 4:30 p.m. |
| Community Blue Medicare HMO | 1-888-234-5397 | 711 | Monday-Sunday | 8:00 a.m. - 8:00 p.m. |
| Community Blue Medicare PPO | 1-888-757-2946 | 711 | Monday-Sunday | 8:00 a.m. - 8:00 p.m. |
Not a Highmark member?
Call 1-866-488-7469 TTY: 711 (Monday - Sunday 8:00 a.m. to 8:00 p.m. EST) to talk to a representative who can answer questions about our plans.
Mailing Address
Highmark Blue Shield
P.O. Box 890173
Camp Hill, PA 17089-0173
Please include your group and ID number when you write.
Service Centers
Stop in one of the service centers to speak with a customer service representative or schedule an appointment by calling the number below.
| Location | Phone Number | Days | Hours (EST) |
|---|---|---|---|
| Camp Hill Service Center 1800 Center Street Camp Hill, PA 17011 | 800-816-5527 | Monday - Friday | 8:00 a.m. - 4:30 p.m. |
| State College Service Center 2040 Sandy Drive State College, PA 16803 | 800-816-5527 | Monday - Friday | 8:00 a.m. - 4:30 p.m. |
Use MapQuest.
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