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Customer Service

Contact us online or reach us by phone, mail or in person at one of our service centers.

Call the number on the back of your ID card if you have a question about benefits or claims between 8am- 5pm EST. For website technical questions call 1-877-298-3918 between 8am - 6pm EST.

Online Form

Use our online form or send a message by selecting the customer service link when you log in.

Customer Service Phone Numbers

1-800-345-3806 8am to 5pm EST

The best time to call is 8:00 to 10:00am EST and 1:30 to 3:00pm EST. Please have your ID card ready when you call or a copy of your bill if you're calling about your premium.

Holiday Hours

Customer Service will be closed on Monday, December 26th in observance of the holiday.

The call center will be open on:

Members with Policies from the Exchange

Customer Service will be open from 9am-2pm on the following dates:

The call center will also be open regular business hours on Monday, January 2, 2017 and Monday, January 16, 2017

Looking to Buy Highmark Coverage for Individuals and Families? Need Help with Enrolling?

Request a Call to talk to a Highmark licensed representative about our non-Medicare plans or to enroll.

Medicare Customer Service Phone Numbers

PlanPhone NumberTTYDaysTime (EST)
Blue Rx PDP1-800-290-3914711Monday-Sunday8:00 a.m. - 8:00 p.m.
Freedom Blue PPO1-800-550-8722711Monday-Sunday8:00 a.m. - 8:00 p.m.
Medigap Blue1-877-987-48761-800-345-3816Monday-Friday8:00 a.m. - 4:30 p.m.
Security Blue HMO1-800-935-2583711Monday-Sunday8:00 a.m. - 8:00 p.m.

The Blue Rx, Freedom Blue PPO, Security Blue HMO and Community Blue HMO call center will be closed on Sunday, December 25th but voicemail will be available so we can return your call.

Medigap Blue call center will be open each Saturday in January from 9am-2pm to assist with your questions.

Not a Highmark member?

Call 1-866-856-6166 TTY: 711 (Monday - Sunday 8:00 a.m. to 8:00 p.m. EST) to talk to a representative who can answer questions about our plans.

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Mailing Address

Highmark Blue Shield
P.O. Box 890173
Camp Hill, PA 17089-0173

Please include your group and ID number when you write.

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Service Centers

Stop in one of the service centers to speak with a customer service representative or schedule an appointment by calling the number below.

Location Phone Number Days Hours (EST)
Camp Hill Service Center
1800 Center Street
Camp Hill, PA 17011
800-816-5527Monday - Friday8:00 a.m. - 4:30 p.m.
State College Service Center
2040 Sandy Drive
State College, PA 16803
800-816-5527 Monday - Friday 8:00 a.m. - 4:30 p.m.

Use MapQuest.

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